FAQs

WHERE IS THE STORE BASED?
We are based in the USA.

 

DO I need an account to order?
No, you can also place an order as a guest. But there are perks if you have an account with us:

  • Quick Checkout Process
  • Receive updates detailing our new releases and special promotions.

WHERE DO YOU SHIP FROM?
We ship from our partnered sweat-free factories from all over the world. So, please expect your items to be shipped separately (if you order more than one item) as different departments and factories specialize in different areas of manufacturing.

 

WHAT IS THE DELIVERY TIME?
Please allow us 3-4 weeks to ship products to your doorsteps. International Shipping may take 3-5 weeks due to high demand. But we guarantee you that your wait will be worth it as we provide best quality products for you. 
Please allow us extra time for your order to be processed during holiday and sale seasons.

 

WHAT ARE YOUR SHIPPING CHARGES? 
We offer Free Worldwide Shipping. But we may change without any prior notice.


CAN I CANCEL OR MODIFY MY ORDER AFTER I HAVE PAID FOR IT?
Please email us as soon as possible if you wish to change or cancel your order. Notice that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your orders.

 

WHAT ABOUT CUSTOM FEES?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

 

Are there any exchange rates?
All our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

How secure is my personal information?
Our Store adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

 

What do I do if I have missing items in my order?
If something is still missing, please contact us immediately.